FAQ

As the first bubble tea machine of its kind, we know you have questions. Here are some answers you might find useful. Couldn't find an answer to your question? Please send us an email at support@bobabotbbt.com or visit Contact Us.

  • What benefits do backers enjoy when placing pre-orders?
    • Backers will receive a discount of $199.99 as a token for our support and a FREE 6-month ingredient subscription, including flavour of the month samples.
  • How does the BobaBot work?
    • In less than 10 minutes, BobaBot will cook your tapioca pearls, mix the pearls, and brew your tea; ensuring each cup is reliable perfect. Simply walk away and watch the magic unfold. Not feeling bubble tea? BobaBot can also be used a standalone tea machine!
  • Why should I get the ingredient subscription?
    •  The ingredient subscription comes with 10 sustainability pre-packaged servings for optimum convenience and high quality ingredients sourced directly from Taiwan. Each packet also comes with a FREE flavour of the month. Who knows what you discover.
  • Can I use my own ingredients? 
    • Absolutely! At BobaBot, we do not and will never lock you into yet another subscription you have to pay for. Should you want that convenience, ready to serve pre-packaged ingredients are ready to buy individually or monthly!
  • What ingredients are compatible with BobaBot?
    • Pearls: Traditional, instant, and frozen pearls.
    • Tea: All looseleaf teas! Pre-programmed settings are compatible with black, green, white, oolong, and herbal tea. 
  • Is it easy to clean BobaBot?
    • BobaBot has a pre-programmed cleaning mode. Simply insert the tablet and press "Clean" on your machine. After that's done, simply rinse away any cleaning agents in the sink.
    • All cooking and brewing components are detachable and dishwasher friendly as well!
  • How many servings can BobaBot produce?
    • Up to two servings.
  • Can I cancel my pre-order?
    • Certainly! You have up to 6 months to cancel your order, no questions asked.
  • Why is the delivery period six months?
    • With your pre-orders, we can invest in state-of-the-art manufacturing processes, source premium materials, and conduct rigorous quality control checks, guaranteeing that each BobaBot machine meets the highest standards of excellence. Your support empowers us to bring the joy of bubble tea into homes across North America.
    • What is the return policy?
      • Customers can enjoy a no questions asked return policy of 1 month after purchase. 
    • Is there a warranty on the machine?
      • Yes! BobaBot is backed by a 3 year warranty, providing you with peace of mind and assurance of its quality and reliability.